Payment and delivery

1. Price list

All prices shown in the list of our products are taxes included. The final purchase price shows the final price of the purchase, indicating the amount corresponding to the applicable taxes.(21%) The prices shown in Grados de Tesoro may be reviewed and modified if the conditions require it at any time.

2. Payment systems

All payment systems are 100% secure and manage data in encrypted form. Grados de Tesoro does not know or store your card or account data in any database since all the operations are done on these platforms and these indicate whether the payment has been made or not. The available payment methods are:

 

a) Bank transfer
b) Credit card
c) Paypal

3. Shipping methods and delivery times

Grados de Tesoro reserves the right to vary the type of shipment and the company for which it is made, regardless of what is stated on these pages and provided that it does not involve manifest damage to the client. Attention: In no case will shipments be made to post office boxes. In the case of payment by transfer, no order will be sent until we obtain bank confirmation of the transfer.
a) Shipments to Spain (peninsula)
Our commitment is the delivery to the carrier on the same day of the order, of all orders placed before 12.00 noon provided they are in stock.

b) Delivery times
From 2 to 3 days in shipments to the Peninsula. Deliveries are not made on Saturdays, Sundays and holidays. In adverse weather conditions orders may suffer some delay.
All deliveries are at home, with a standard, economical service, with delivery during the day, from 8:00 a.m. to 7:00 p.m., Monday through Friday and without prior notice, therefore we recommend providing an address where there is always someone, during the day, to receive delivery.
In case the carrier tries to deliver the package and there is no one to receive it, it will leave a note with a phone number that you can call to request, if possible, a new delivery attempt, or to agree on the collection in its warehouses.
If there is no one to receive it in a second delivery, it will leave a note of the second delivery attempt. Thereafter, your order will remain in the transport agency’s office for 10 days. After these days have elapsed, your order will be returned to our warehouse.
At the time you receive your package, you must:
1. Check the conformity of the merchandise received at the time of delivery.
2. Indicate any anomaly you see in the package on the delivery note, stating your reservations and including your signature.
3. The transport providers do not allow the return of the merchandise if the customer opens it in their presence, but can check the box from the outside and if it detects that the box is wet or wet, do not accept the order. The transport company will notify us of the incident and we will proceed to send a new shipment at no cost to you.

4. Return and change of order

Orders can be canceled at no cost until such time as the shipment becomes effective. If we receive notice of cancellation once the package is already sent, it will be considered a return. To make a return, it has a period of 14 days, from the date of delivery of the order and the products must meet the following conditions:
a) They must not have been opened, handled or exposed to inappropriate conditions.
b) They must retain the original appearance.
c) And they will be returned properly protected, in their original packaging, in perfect condition for later sale.
Once we receive the merchandise in our warehouses and verify that all the above conditions are met, Grados de Tesoro will accept the return of the product and the amount will be refunded according to the payment method made.
Shipping costs and return costs are borne by the customer, except for those returns that result from our error or from a product defect. In this case, Grados de Tesoro undertakes to exchange the defective product for an equal one or the amount will be refunded. He will also be responsible for the return and subsequent shipping costs.
To make a change or return it is necessary to contact us previously, either by email or by calling 696 698 760, but no changes or returns will be accepted.

5. Terms and conditions of use

This portal and all the materials and information contained therein are supplied by Grados de Tesoro and should only be used as reference material. By using this page it is understood that: You have read and understood our terms and conditions, and you agree to respect them. If you do not agree with these terms and conditions, do not use this website or download any information or materials contained therein.

6. Applicable law and jurisdiction

These General Purchase Conditions will be interpreted and governed in accordance with Spanish law. For any litigious issue arising from the existence, access, use or content of the General Conditions of Purchase, both the Client and Treasury Degrees, expressly waiving any other jurisdiction that may apply to them, submit to the jurisdiction and exclusive competence of the Courts and tribunals.